Duplicate SHIP_TO Location Showing in the Sales Order List of Values (LOV) (Doc ID 2105072.1)

Last updated on FEBRUARY 09, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
For a certain customer in the Sales Order form, there are duplicate values for the SHIP_TO locations.

EXPECTED BEHAVIOR
The same is not seen under the customer master setup.

STEPS
The issue can be reproduced at will with the following steps:
1. Via the Order Management Responsibility.
2. Navigate: Orders, Returns > Find Orders/Quotes
3. In the Ship To Location List of Values (LOV) there are 2 values for 016362 location.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms