APP-BEN-94162 Unable to Inactivate Old, Unused Option

(Doc ID 2105227.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Is there a more appropriate way to end date an option that is no longer used?

Prior Years' Open Enrollment documentation used to say that to end date an option, you should set the profile to kick everyone out as of next plan year (which we did), then inactivate the option by deleting and choosing end-date. When we do this we get an error "APP-BEN-94162 The option is used by at least one eligible person in option record. You cannot delete this option until the related eligible person in option records are deleted."

 

Solution

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