22478257 Getting Error When Adding Attachment Using Item Description With A Special Character (Doc ID 2105314.1)

Last updated on MARCH 22, 2016

Applies to:

Oracle iSupport - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request

When attempting to add an attachment in iSupport using Item Description that has a special character, eg - , the following error is displayed.

ERROR
-----------------------
java.lang.ArrayIndexOutOfBoundsException: 33

NOTES
------
This worked fine in Release 11i

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) iSupport Primary User
(N) Home > Support > Service Requests
Create a SR
Enter SR information
In the Identify Product section, select Item with Description containing a special character eg -
Attempt to upload an attachment

The error above is displayed.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create SRs with attachments when the Description of the Item has a special character.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms