Framework Exception When Attempting to Personalize Tasks

(Doc ID 2105412.1)

Last updated on FEBRUARY 19, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Oracle Customer Support - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request Form

When attempting to personalize Tasks, the following error occurs.

ERROR
-----------------------
Framework Exception


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer Support Specialist
2. My Tasks
3. Update
4. Personalise Details
5. Edit Layout
6. Error


Cause

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