Customer Balance Statement Letter Lists Invoices From Other Customers. Patch 14203569 Did Not Fix Issue (Doc ID 2105718.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

AR Customer Balance Statement Letter is not pulling correct invoice data.

When run Statements for a range of customers, the balance letter output shows invoices
where not related to the associated customer.

The issue appears to only happen when running statements for multiple customers, i.e.,
when submit for 5 customers, all customers show invoices from another customer.

Note: Applying patch 14203569 (fix file version: ARXSGPO.xml 120.0.12010000.9) did not resolve this issue.

 

Changes

Unknown

Cause

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