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RMA Order Created By Claim Does Not Have Original Order's Reference (Doc ID 2105904.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Claim Settlement

When Claim is settled by RMA settlement method, then the RMA order does not have the original order's reference
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Book, Ship, Invoice an Order.
2. Create a Claim with RMA settlement method and Claim line with reference to order from step 1.
3. Settle claim. Notice that RMA order gets created without reference to the original order.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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