Assign Territory Access Errors and Incorrect Territory Assignments

(Doc ID 2106761.1)

Last updated on OCTOBER 09, 2017

Applies to:

Oracle Territory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Collectors are not being assigned to the correct territories based on the territory setups.  When running the concurrent request IEX Assign Territory Accesses it does not always kick off the child requests and sometimes the concurrent request fails. 

When it does run and complete, often it takes up to 12 hours to complete and the performance is very slow.

Changes

 

Cause

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