22630288 Oracle Email Center Not Processing Emails Intermittently (Doc ID 2106857.1)

Last updated on AUGUST 29, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Other Components

The Email Center Download Processor is not processing email messages and the email messages are stuck i nthe Inbox. The error messages are seen below:

ERROR
-----------------------
javax.mail.MessagingException: A169 NO Server Unavailable. 15; nested exception is: com.sun.mail.iap.CommandFailedException: A169 NO Server Unavailable. 15 at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2125) at com.sun.mail.imap.IMAPFolder.exists(IMAPFolder.java:406)
..
..
IEM_DP_FOLDER_BUSY "oracle.apps.jtf.base.resources.FrameworkException: IEM_DP_FOLDER_BUSY
at oracle.apps.iem.emta.account.EMTAAccountConnection.getFolder(EMTAAccountConnection.java:250)
at oracle.apps.iem.emta.account.EMTAAccountConnection.getFolder(EMTAAccountConnection.java:266)
at oracle.apps.iem.emta.util.MonitorUtil.createAcctStatus(MonitorUtil.java:113)
at oracle.apps.iem.emta.controller.Worker.run(Worker.java:155)
at java.lang.Thread.run(Thread.java:745)

NOTE:
-----
Changes made about 2 months ago.
1. Domain change
2. Exchange server upgraded to 2013 from 2010
These changes took place about 2 months ago


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Email Center Administrator
(N) Monitoring > Download Processor

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, business users need to manually check the folders and reprocess any emails not processed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms