A Proper Installed Base Record Is Not Getting Created For Components Within A Model In IB - Error: 'The Quantity should be equal to one for Serialized Instances. Please check the quantity entered. (QUANTITY=0)'
(Doc ID 2107194.1)
Last updated on MAY 19, 2020
Applies to:Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to interface an order option line to Installed Base, the following error occurs.
The Quantity should be equal to one for Serialized Instances. Please check the quantity entered. (QUANTITY=0)
The error is happening when the following two conditions are met:
1. The order is shipping a 'BUY' Assemble to Order (ATO) configuration.
2. The option component is set to serialized control at receipt and the option line quantity > 1
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