A Proper Installed Base Record Is Not Getting Created For Components Within A Model In IB - Error: 'The Quantity should be equal to one for Serialized Instances. Please check the quantity entered. (QUANTITY=0)' (Doc ID 2107194.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to interface an order option line to Installed Base, the following error occurs.

ERROR
-----------------------
The Quantity should be equal to one for Serialized Instances. Please check the quantity entered. (QUANTITY=0)


The error is happening when the following two conditions are met:

1. The order is shipping a 'BUY' Assemble to Order (ATO) configuration.
2. The option component is set to serialized control at receipt and the option line quantity > 1

Cause

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