Depot Repair: Not Able To Receive The Logistic Line - Error ORA-01403 (Doc ID 2107272.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to save a Return Line the following error occurs:

Error:

In when others exception[ORA-01403: no data found]

Steps:

(R) Depot Repair

1. Create a Repair Order
2. Manually enter a Return Logistics line
3. Try to save

What is Working:

Issue does NOT exist in Service Request form with same data:

(R) Service
(N) Find Service Request

 - Open the same SR
 - Navigate to Charges tab > Action subtab
 - Manually entered the same information (Item, Return Reason...)
 - Click Save

  => Success.
      Submitted charges and Order is created.

But this is not right solution as business is using Repair Order and Logistic Lines.

Cause

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