Depot Repair: Not Able To Receive The Logistic Line - Error ORA-01403
(Doc ID 2107272.1)
Last updated on JULY 14, 2020
Applies to:Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to save a Return Line the following error occurs:
In when others exception[ORA-01403: no data found]
(R) Depot Repair
1. Create a Repair Order
2. Manually enter a Return Logistics line
3. Try to save
What is Working:
Issue does NOT exist in Service Request form with same data:
(N) Find Service Request
- Open the same SR
- Navigate to Charges tab > Action subtab
- Manually entered the same information (Item, Return Reason...)
- Click Save
Submitted charges and Order is created.
But this is not right solution as business is using Repair Order and Logistic Lines.
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In this Document