Service: Unable to Create Task with Assignee Type = 'Supplier Contact' Using Task Template (Doc ID 2107283.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Not able to create a Task using Task Template with Assignee Type as Supplier Contact.

Error:

FRM-41826: Cannot replace group; columns don't match LOV.
FRM-41827: Group does not exist.

Steps:


[ 1 ] Defined Group Resource with several members:

   . Employee # 123 = John Smith
   . Supplier # 124 = Mary Brown
   . Supplier # 125 = John Carl
 
[ 2 ] Defined the Task Template:

  - Template Group = Service Dispatch
  - Application = Service
  - Doc Type = Service Request

[ 3 ] Try to Create a Task using a Template –

  - Create SR # 1000
  - When Creating a Task – 'Use Template' button to create a task

    => ERROR:
              FRM-41826: Cannot replace group; columns don't match LOV.

      Click on OK
      When trying to select the Assignee LOV, users get the following error:

    => ERROR:
              FRM-41827: Group does not exist.

     Click OK. LOV is empty.
     => Unable to create a Task here with Assignee Type = Supplier Contact


Workaround:

Update the Task Assignee information manually.

 
What is Working:

If Assignee Type and Assignee are not selected, click on ‘Create Task’.
=> Task gets created successfully.

Now go and select the Assignee Type and Assignee
=> User would be able to select the 'Supplier  Contact' Resource and able to Save the Task.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms