My Oracle Support Banner

Service: Unable to Create Task with Assignee Type = 'Supplier Contact' Using Task Template (Doc ID 2107283.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Not able to create a Task using Task Template with Assignee Type as Supplier Contact.

Error:

FRM-41826: Cannot replace group; columns don't match LOV.
FRM-41827: Group does not exist.

Steps:


[ 1 ] Defined Group Resource with several members:

   . Employee # 123 = John Smith
   . Supplier # 124 = Mary Brown
   . Supplier # 125 = John Carl
 
[ 2 ] Defined the Task Template:

  - Template Group = Service Dispatch
  - Application = Service
  - Doc Type = Service Request

[ 3 ] Try to Create a Task using a Template –

  - Create SR # 1000
  - When Creating a Task – 'Use Template' button to create a task

    => ERROR:
              FRM-41826: Cannot replace group; columns don't match LOV.

      Click on OK
      When trying to select the Assignee LOV, users get the following error:

    => ERROR:
              FRM-41827: Group does not exist.

     Click OK. LOV is empty.
     => Unable to create a Task here with Assignee Type = Supplier Contact


Workaround:

Update the Task Assignee information manually.

 
What is Working:

If Assignee Type and Assignee are not selected, click on ‘Create Task’.
=> Task gets created successfully.

Now go and select the Assignee Type and Assignee
=> User would be able to select the 'Supplier  Contact' Resource and able to Save the Task.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.