Lease Center Interactions: Outcome and Result for Actions is Greayed Out (Doc ID 2107689.1)

Last updated on FEBRUARY 17, 2016

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customer Service

ACTUAL BEHAVIOR
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Find that in Lease and FInance Management Interaction Wrap Up Confirmation screen, the outcome, result and reason fields at the lower portion of the screen are grayed out

EXPECTED BEHAVIOR
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Expect the fields outcome, result and reason at the lower portion of the screen to be enterable.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Lease center agent >> Lease center search
2. Query a contract
3. Start interaction
4. Click on Quick note and enter something and Save note
5. Click on End Interaction
6. The Interaction Wrap Up Confirmation screen opens up and only the header portion and Action and Action Item fields are enterable. The outcome, result and reason fields at the lower portion of the screen are grayed out.


Cause

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