Suppliers Not Receiving PO Notifications Once Approved, When SEND_NOTIF_TO_WEB_SUPPLIER Value is No
(Doc ID 2107969.1)
Last updated on JUNE 12, 2024
Applies to:
Oracle iSupplier Portal - Version 12.2.3 to 12.2.5 [Release 12.2]Oracle Purchasing - Version 12.2.3 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.
Symptoms
In Oracle Purchasing, suppliers are not receiving the purchase order (PO) notifications once approved.
The notification is being sent as the setting for "Send Notification to all web suppliers" (SUPPLIER_NOTIF_METHOD) is NULL for the supplier site.
The issue occurs regardless of whether or not acceptance is required on the document.
Due to this issue, suppliers are not receiving the automated PO communication, and the suppliers must be contacted via manual email for each PO.
Steps To Reproduce
1. Submit a PO for approval.
2. The PO is approved, however the communication is not being sent to the supplier.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |