Suppliers Not Receiving PO Notifications Once Approved, When SEND_NOTIF_TO_WEB_SUPPLIER Value is No (Doc ID 2107969.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupplier Portal - Version 12.2.3 and later
Oracle Purchasing - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

In Oracle Purchasing, Release 12.2.3 and later, suppliers are not receiving the purchase order (PO) notifications once approved.
The notification is being sent as the setting for "Send Notification to all web suppliers" (SUPPLIER_NOTIF_METHOD) is NULL for the supplier site.
The issue occurs regardless of whether or not acceptance is required on the document.

Due to this issue, supplier are not receiving the automated PO communication, and the suppliers must be contacted via manual email for each PO.


Steps To Reproduce

The issue can be reproduced at will with the following steps:
1. Submit a PO for approval.
2. The PO is approved, however the communication is not being sent to the supplier.



Cause

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