UPK: The SmartHelp Button Should Be Clicked Twice in Order for Context Recognition to Work in IE11

(Doc ID 2108042.1)

Last updated on FEBRUARY 19, 2016

Applies to:

User Productivity Kit - Version 12.1.0.1 to 12.1.0.1 [Release 12.1]
Information in this document applies to any platform.

Symptoms


The context recognition does not work the first time SmartHelp button is clicked in IE11.

The SmartHelp is implemented in UPK 12.1.0.1.

The issue can be reproduced with the following steps:
1. Implement SmartHelp in IE11 with UPK 12.1.0.1.
2. Open IE11.
3. Click SmartHelp button once and notice that the context recognition is not present.
4. Click again SmartHelp button and notice that the context recognition works.



Cause

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