Events in RTC Synchronize.sql Log Error with "Journal entry cannot be reversed as its not transferred to General Ledger" (Doc ID 2108204.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Assets - Version 12.1.3 and later
Information in this document applies to any platform.
RTC
synchronize.sql
merge.sql

Goal

When running the RTC Tool under support guidance, the RTC synchronize.sql log shows this error on some events:

 

Error in call to the sla datafix api. Please review the fnd log messages for more details.
Error event_id: 123456789
SLA API return status: U

ORA-20001: -: XLA-95103: An internal error occurred. Please inform your system administrator or support representative that:

An internal error has occurred in the program . Journal entry cannot be reversed as its not transferred to Gener in Package xla.plsql.xla_datafixes_pub Procedure reverse_journal_entries
_
Error in call to the sla datafix api. Please review the fnd log messages for more details.

Solution

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