ASO Error When Submitting CS Charges API (Doc ID 2108214.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Order Capture - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On Test: 12.2.4 version, TCA Integration

ASO error when Submitting CS Charges API

Problem Description
---------------------------------------------------
When submitting the cs_charge_create_order_pub.submit_order API, the users get the error below:

You cannot update column created_by_module.
Error returned in ASO_CHECK_TCA_PVT.CUST_ACCT_RELATIONSHIP.
ORA-00972: identifier is too long
ORA-06512: at "APPS.ASO_UTILITY_PVT", line 62
ORA-06512: at "APPS.ASO_PARTY_INT", line 2587
ORA-06510: PL/SQL: unhandled user-defined exception
Unexpected Error occured while submitting order: User-Defined Exception


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Use a custom program to call CS_Charge_Create_Order_PVT.Submit_Order
2. It fails with ASO API

BUSINESS IMPACT
-----------------------
The issue has the following business impact
Due to this issue, users cannot testing sign-off to plan the Go Live

Cause

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