How to Schedule a Single Resource To Multiple Tasks For Same Date And Time? (Doc ID 2108299.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Goal


 
How to achieve this functionality
Need to scheduling 5 different tasks to 1 technician where scheduling date and time for all tasks is same and for same customer.
Creating 5 Service request from Field service dispatcher responsibility and under each SR , creating 1 task and in dispatch center, Need to schedule for theses 5 tasks to same resource.

Example:

These are the details at the time of creating SR & Task

SR 1 -> Task 1 -> Planned date is 19-Feb-2016 12:00:00 to 19-Feb-2016 12:30:00
SR 2 -> Task 2 -> Planned date is 19-Feb-2016 12:00:00 to 19-Feb-2016 12:30:00
SR 3 -> Task 3 -> Planned date is 19-Feb-2016 12:00:00 to 19-Feb-2016 12:30:00
SR 4 -> Task 4 -> Planned date is 19-Feb-2016 12:00:00 to 19-Feb-2016 12:30:00
SR 5 -> Task 5 -> Planned date is 19-Feb-2016 12:00:00 to 19-Feb-2016 12:30:00

and want to schedule all task for given date and time to 1 resource only, how we can do this?
 

Solution

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