22610162 Credit Hold Flag Not Changing Correctly At Site Level (Doc ID 2108562.1)

Last updated on FEBRUARY 19, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When viewing a customer in Collections Agent - Collections, the Actions -> Apply Credit Hold is available at the Site level, when there is no Site level profile.

Using this action will create a record in OE_HOLD_SOURCES_ALL table and cause the orders to go on Hold. The problem arises when the customer is released from Credit Hold, and Actions -> Release Credit Hold is not available,
because there is no profile at the site level.  The 'Apply Credit Hold' option should be disabled if there is no site level profile, since that record cannot be updated.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Choose Actions -> Apply Credit Hold at the Bill To level, when no profile exists.
  2. Verify if a record is inserted into OE_HOLD_SOURCES_ALL

Cause

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