UPK: Preview Fails With Win32Exception: Access is denied (Doc ID 2109462.1)

Last updated on MARCH 07, 2016

Applies to:

User Productivity Kit - Version 11.1.0.2 to 11.1.0.2 [Release 11.1]
Information in this document applies to any platform.

Symptoms

On : 11.1.0.2 version, Client

Encounter UPK Developer Error when trying to preview a topic .  ODDEV log displays the following message:


ERROR
-----------------------
2016-01-15 11:35:06 INFO Application started (11.1.0.14160)
2016-01-15 12:04:59 ERROR System.ComponentModel.Win32Exception: Access is denied
  at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)

  at System.Diagnostics.Process.Start()

  at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)

  at System.Diagnostics.Process.Start(String fileName)

  at Gkn.OnDemand.Publishing.PublishingService.ExecutePreview(IOutlineSelection selection, PreviewItem pi) in c:\BuildRoot\Engineering\Branches\Hacienda\Core_DotNet\PublishingComponent\PublishingService.cs:line 358

2016-01-15 13:16:51 INFO Application started (11.1.0.14160)
2016-01-15 13:58:48 INFO Application started (11.1.0.14160)
2016-01-15 13:59:16 WARNING System went disconnected in the PingAgent
2016-01-15 13:59:16 WARNING PingAgent exception:
System.ServiceModel.ProtocolException: The content type text/html of the response message does not match the content type of the binding (application/soap+msbin1). If using a custom encoder, be sure that the IsContentTypeSupported method is implemented properly. The first 75 bytes of the response were: 'The page cannot be displayed because an internal server error has occurred.'.


Server stack trace:

  at System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result)

  at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result)

  at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)

  at System.ServiceModel.Channels.ServiceChannelProxy.InvokeEndService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

  at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)



Exception rethrown at [0]:

  at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

  at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

  at Gkn.OnDemand.Service.Content.RepositoryInfoServiceReference.IRepositoryInfoService.EndPing(IAsyncResult result)

  at Gkn.OnDemand.Service.Content.RepositoryInfoServiceReference.RepositoryInfoServiceClient.OnEndPing(IAsyncResult result) in c:\BuildRoot\Engineering\Branches\Hacienda\Core_DotNet\LibraryComponent\Service References\RepositoryInfoServiceReference\Reference.cs:line 135

  at System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result)
  InnerException:
  System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
  at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)

  at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)

2016-01-15 14:00:52 ERROR System.ComponentModel.Win32Exception: Access is denied
  at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)

  at System.Diagnostics.Process.Start()

  at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)

  at System.Diagnostics.Process.Start(String fileName)

  at Gkn.OnDemand.Publishing.PublishingService.ExecutePreview(IOutlineSelection selection, PreviewItem pi) in c:\BuildRoot\Engineering\Branches\Hacienda\Core_DotNet\PublishingComponent\PublishingService.cs:line 358



Cause

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