HR Workflow ORA-20001: This Person Is Not Eligible For The Element Associated With This Absence Type (Doc ID 2109479.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When the final approver tries to approve leave of absence request through the worklist, the following error occurs: 

The changes were not applied because ORA-20001: This person is not eligible for the element associated with this absence type



Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. xxx Employee Self-Service

2. Absence Management

3. Create an Absence request

4. Submit to approval

5. Manager logs into the system, and approves the leave request from the Home Page Workflow Worklist

6. Department Leave Clerk logs into the system, and clicks on the ‘Approve’ button from the Home Page Workflow Worklist

7. Immediately an error appears stating “"Error: The changes were not applied because ORA-20001: This person is not eligible for the element associated with this absence type

Cause

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