Approval Routing Not Correct When One HR User Has 2 Positions Assigned (Doc ID 2110359.1)

Last updated on AUGUST 06, 2020

Applies to:

Symptoms

Actual Behavior
Position hierarchy is defined as below;

    HR User XX_TOP
    Position XX_TOP_POSITION
           ________|_________
          |                          |
XX_MANAGER1          XX_MANAGER2
XX_POSITION1         XX_POSITION1'
          |                         |
XX_APPROVER1        XX_APPROVER1
XX_POSITION2         XX_POSITION2'
          |                          |
XX_BUYER1              XX_BUYER2
XX_POSITION3         XX_POSITION3'

HR user XX_APPROVER1 has 2 positions XX_POSITION2 and XX_POSITION2' assigned.

In this case Approval Routing is expected to be;
XX_BUYER1 > XX_APPROVER1 > XX_MANAGER1
XX_BUYER2 > XX_APPROVER1 > XX_MANAGER2

Expected Behavior

Actually, Approval Routing is listed as;
XX_BUYER1 > XX_APPROVER1 > XX_MANAGER1
XX_BUYER2 > XX_APPROVER1 > XX_MANAGER1

Steps to Reproduce

1. XX_BUYER2 creates a PO and submit it for approval.
2. XX_APPROVER1 Approve the PO.
3. The PO approval is routed to XX_MANAGER1.

Changes

Cause

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