Service Availability Is Not Being Separated By Operating Unit (Doc ID 2110477.1)

Last updated on MARCH 02, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Service availability defined in one operating unit is being mirrored in other operating units.

EXPECTED BEHAVIOR

Need the set up by operating unit to be mutually exclusive according to the documentation.

STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: OKS User.
2. Navigate to Service availability form.
3. Tab: Product.
4. Product Exceptions lines are duplicated across OUs.



Cause

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