Service Availability Is Not Being Separated By Operating Unit
Last updated on MARCH 02, 2016
Applies to:Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
Service availability defined in one operating unit is being mirrored in other operating units.
Need the set up by operating unit to be mutually exclusive according to the documentation.
The issue can be reproduced at will with the following steps:
1. Responsibility: OKS User.
2. Navigate to Service availability form.
3. Tab: Product.
4. Product Exceptions lines are duplicated across OUs.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms