Quality Workbench Fails with HTML Customer Name Field Size Error (Doc ID 2110528.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Quality - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

When attempting to enter data Customer Name in the Quality Workbench, the following error occurs.

ERROR
Customer - Value [customer name] exceeds the maximum allowed value (VARCHAR (50, -127))


STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility = Quality
2. Navigation = Workbench-> Collection Results
3. Enter the Customer Name



Cause

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