R12: OIE: Credit Card Historical Transactions Management output gives *** No Data Exists for this Report *** though Transactions are Deactivated (Doc ID 2110652.1)

Last updated on FEBRUARY 25, 2016

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Credit Card Requests

ACTUAL BEHAVIOR
---------------
Credit Card Historical Transactions Management request appears to be deactivating transactions,
however the Credit Card Transactions Deactivation Report which is produced shows:
Transactions Inactivated : 0
and: *** No Data Exists for this Report ***

EXPECTED BEHAVIOR
-----------------------
Expect the request output to display the correct information regarding the deactivated transactions.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Review a transaction that is expected to be deactivated in step 2.
2. Run the Credit Card Historical Transactions Management request with the appropriate parameters.
3. Verify the request output gives: *** No Data Exists for this Report ***
4. Review a transaction in step 1 and confirm the transaction has been deactivated.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot effectively utilize the report output from the Credit Card Historical Transactions Management request

Cause

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