R12 E-Business Suite Patch Wizard Fails To Download Patches Due to Error 'Warning: Unable to download patches. Please verify Proxy settings. Unable to download patches from My Oracle Support due to incorrect or missing setup' (Doc ID 2110665.1)

Last updated on MARCH 13, 2017

Applies to:

Oracle Applications Manager - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

The patch wizard application fails to download patches. The following error is shown in the concurrent log file:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Unable to download patches. Please verify following :
- Proxy Connection settings
- Internet Access
- My Oracle Support Accessibility
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
End of Patch Download Program for patch list.... [Dec 24, 2015 11:01:39 PM]

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
  RUN SUMMARY
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


. Patch Download
 Outcome: Success with warnings
 Warning:
 Unable to download patches. Please verify Proxy settings.
 Unable to download patches from My Oracle Support due to incorrect or missing setup.

This same issue can also be seen when setting My Oracle Support (Metalink) Credentials

Errors in the log are similar too...

@ oracle.apps.fnd.oam.sdk.srvc.patch.MetalinkCredException:
@ sun.security.validator.ValidatorException: PKIX path building failed:
@ sun.security.provider.certpath.SunCertPathBuilderException: unable to find
@ valid certification path to requested target; Root exception is:
@ javax.net.ssl.SSLHandshakeException:
@ sun.security.validator.ValidatorException: PKIX path building failed:
@ sun.security.provider.certpath.SunCertPathBuilderException: unable to find
@ valid certification path to requested target; Root exception is:
@ oracle.apps.fnd.oam.sdk.util.url.URLFetchException:
@ sun.security.validator.ValidatorException: PKIX path building failed:
@ sun.security.provider.certpath.SunCertPathBuilderException: unable to find
@ valid certification path to requested target; Root exception is:
@ javax.net.ssl.SSLHandshakeException:
@ sun.security.validator.ValidatorException: PKIX path building failed:
@ sun.security.provider.certpath.SunCertPathBuilderException: unable to find
@ valid certification path to requested target
@ oracle.apps.fnd.oam.sdk.util.url.URLFetchException:
@ sun.security.validator.ValidatorException: PKIX path building failed:
@ sun.security.provider.certpath.SunCertPathBuilderException: unable to find
@ valid certification path to requested target; Root exception is:
@ javax.net.ssl.SSLHandshakeException:
@ sun.security.validator.ValidatorException: PKIX path building failed:
@ sun.security.provider.certpath.SunCertPathBuilderException: unable to find
@ valid certification path to requested target
@ javax.net.ssl.SSLHandshakeException:
@ sun.security.validator.ValidatorException: PKIX path building failed:
@ sun.security.provider.certpath.SunCertPathBuilderException: unable to find
@ valid certification path to requested target
@ at
@ com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Alerts.java:174)

 

Cause

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