Order Line Stuck In Awaited Receipt Status For Drop Ship Which Has Already Been Received

(Doc ID 2110685.1)

Last updated on JULY 11, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Oracle Inventory Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
Oder line Stuck in Awaited Receipt Status for Drop Ship which has been received in System.

EXPECTED BEHAVIOR
Expected the order line to progressed autocreate PO Receipt

STEPS
1. Responsibility: Order Management Super User
2. Create DropShip order
3. Create a Order line with a Drop Ship item
4. Book the Order/ Line to create a Req
5. Autocreate the PO and Approve it
6. Enter a Receipt, note that the PO line is closed for receiving.
7. Observe: Order line status does not change and line is stuck in Awaiting Receipt Status
  Workflow for line shows 'SHIP_LINE' activity in Notified Status.

Cause

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