Order Line Stuck In Awaiting Receipt Status For Drop Ship Which Has Already Been Received
(Doc ID 2110685.1)
Last updated on APRIL 19, 2024
Applies to:
Oracle Order Management - Version 12.1.3 and laterOracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
Order line Stuck in Awaiting Receipt Status for Drop Ship which has already been received.
EXPECTED BEHAVIOR
Shipped quantity on Order line should be populated and line status changed to Shipped
STEPS
This issue cannot be reproduced at will, but can be seen with following steps
1. Responsibility: Order Management Super User
2. Create DropShip order
3. Create a Order line with a Drop Ship item
4. Book the Order/ Line to create a Req
5. Autocreate the PO and Approve it
6. Enter a Receipt, note that the PO line is closed for receiving.
7. Observe: Order line status does not change and line is stuck in Awaiting Receipt Status
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |