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Order Line Stuck In Awaiting Receipt Status For Drop Ship Which Has Already Been Received (Doc ID 2110685.1)

Last updated on APRIL 02, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Oracle Inventory Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Order line Stuck in Awaiting Receipt Status for Drop Ship which has already been received.


EXPECTED BEHAVIOR

Expected the order line to progressed autocreate PO Receipt


STEPS

1. Responsibility: Order Management Super User
2. Create DropShip order
3. Create a Order line with a Drop Ship item
4. Book the Order/ Line to create a Req
5. Autocreate the PO and Approve it
6. Enter a Receipt, note that the PO line is closed for receiving.
7. Observe: Order line status does not change and line is stuck in Awaiting Receipt Status
  Workflow for line shows 'SHIP_LINE' activity in Notified Status.

Cause

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In this Document
Symptoms
Cause
Solution
References


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