Field Service Wireless: Service Request Are Created Without Bill To / Ship To
(Doc ID 2110690.1)
Last updated on JULY 21, 2020
Applies to:
Oracle Field Service - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Field Service Wireless
ACTUAL BEHAVIOR
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Service Requests created from Field Service Wireless are being created without populating the Bill to/Ship to information.
This issue is impacting the service requests that require any interface to Order Management or billing.
EXPECTED BEHAVIOR
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Service Requests create from Field Service Wireless should populate the Bill to/Ship to information.
STEPS
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The issue can be reproduced at will with the following steps:
1. Field Service Wireless Responsibility
2. Actions -> Create Service Request
3. Enter Serial number -> Search -> Complete fields
4. Save -> Service Request is created ->
5. Account tab has no bill to nor ship to information
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |