Mobile Feild Service(MFS) SERVICE REQUESTS ARE CREATED WITHOUT BILL TO / SHIP TO (Doc ID 2110690.1)

Last updated on MARCH 06, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Mobile User Management

ACTUAL BEHAVIOR
---------------
MFS SERVICE REQUESTS ARE CREATED WITHOUT BILL TO / SHIP TO

Service Requests create from MFS wireless are being created without populating the Bill to/Ship to information.
This issue is impacting the SRs that require any interface to OM or billing

EXPECTED BEHAVIOR
-----------------------
Service Requests create from MFS wireless should populate the Bill to/Ship to information.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Field Service Wireless Responsibility
2. Actions -> Create Service Request
3. Enter Serial number -> Search -> Complete fields
4. Save -> Service Request is created ->
5. Account tab has no bill to nor ship to information


Cause

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