Creating Manual Invoice - Error - ZX_TDS_UTILITIES_PKG - ORA-06502: PL/SQL: numeric or value error: NULL index table key value (Doc ID 2111132.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle E-Business Tax - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Tax Set Up

When attempting to create manual invoice :


ERROR
-----------------------

An unexpected error has occurred. Please contact your system administrator


The issue can be reproduced at will with the following steps:


Receivables Manager Transactions > Transactions

You can see below error message in the tax debug log file

ZX.PLSQL.ZX_TDS_UTILITIES_PKG.get_tax_rate_info.BEGIN ZX_TDS_UTILITIES_PKG.get_tax_rate_info(+)tax_rate_id = =
ZX.PLSQL.ZX_TDS_UTILITIES_PKG.get_tax_rate_info -6502: ORA-06502: PL/SQL: numeric or value error: NULL index table key value
ZX.PLSQL.ZX_TDS_UTILITIES_PKG.get_tax_rate_info.END ZX_TDS_UTILITIES_PKG.get_tax_rate_info(-)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this users cannot create invoices

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms