R12: Payables: Invoice Approval Notification is not Displaying the Action History (Doc ID 2111219.1)

Last updated on SEPTEMBER 16, 2017

Applies to:

Oracle Payables - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

 

  


Ideally customer should not apply any workflow patch unless all the invoices
which are currently in approval process are approved.

  

 

In workflow notifications for invoices is not showing the action history for action taken by the previous approvers. An invoice is initiated for approval and is approved by first approver. This is moved to second approver and he is not able to see the action history done by first approver and also not able to see comments given by the first approver.

The issue can be reproduced at will with the following steps:

1. Using Payables Manager responsibility

2. Navigate to Invoices : Inquiry > Invoices

3. Query the invoice to be reviewed

4. Access the Invoice Approval History

Cause

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