Is it Possible to Make The Contracts 'Filter By' To Default To Blank In Contact Center ? (Doc ID 2111229.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

In the Contact Center Form After entering the Customer, the 'Filter By' selection in the contracts tab changes to 'Account Number' and all the Contracts are not displayed.
Is there a way to have the 'Filter By' drop down stay blank?
 

Solution

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