Error "FRM-40735 : WHEN BUTTON PRESSED triggered unhandled exception ORA - 06502" While Printing Service Request Log & Notes With Earliest First Option (Doc ID 2111388.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

Getting the following Error While Clicking Service Request Log & Notes with Earliest First Option


 

ERROR
-----------------------
FRM-40735 : WHEN BUTTON PRESSED triggered unhandled exception ORA - 06502




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Open Find Service Request Form.
2.Query the Service Request
3.Navigate to workbench TAB
4.Click Log and Notes
5.Select Earliest First Option
6.Click Print Friendly Format



Cause

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