Error "FRM-40735 : WHEN BUTTON PRESSED triggered unhandled exception ORA - 06502" While Printing Service Request Log & Notes With Earliest First Option

(Doc ID 2111388.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Service Request Form

Getting the following Error While Clicking Service Request Log & Notes with Earliest First Option


FRM-40735 : WHEN BUTTON PRESSED triggered unhandled exception ORA - 06502

The issue can be reproduced at will with the following steps:
1.Open Find Service Request Form.
2.Query the Service Request
3.Navigate to workbench TAB
4.Click Log and Notes
5.Select Earliest First Option
6.Click Print Friendly Format


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms