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Unable To Create/Update Tasks From The Agent Dashboard When The Responsibility Has The Depot Repair Menu Access (Doc ID 2111471.1)

Last updated on NOVEMBER 25, 2022

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3  Agent Dashboard

When attempting to add / view / update SR tasks, the following error occurs.

ERROR
-----------------------
  
oracle.apps.fnd.framework.OAException: java.lang.NullPointerExceptions


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to apps
2. Navigate to Customer Support Specialist responsibility -> Customer Support -> Agent Dashboard.
3. Create New SR or open existing SR
4. Under tab Resolution and Wrap Up try to create task with any task type.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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