R12.2.5 Error When Accessing Customer Credit Profiles Tab (Doc ID 2111559.1)

Last updated on OCTOBER 13, 2022

Applies to:

Symptoms

On : 12.2.5 version, Customers Module

When attempting to access the profile tabs for customer number XXX at Site Number XXX
the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error. Please contact the system administrator for assistance

The exception detail

## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.ar.hz.components.account.customer.server.HzPuiCustActAMImpl.getProfileClass(HzPuiCustActAMImpl.java:1223)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:818)
at oracle.apps.ar.hz.components.account.customer.webui.HzPuiCustProfileCrUpCO.initializationsPR(HzPuiCustProfileCrUpCO.java:127)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log onto receivables
2. Query up customer number XXX
3. Navigate to Site number XXX
4. Click on the Profile tab

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access profile tab for this customer at this site

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.