Certain Fields In Sales DashBoard Customers Search Do Not Show As LOV (Doc ID 2111800.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Sales Foundation - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

On : 12.2.4 version, Other Issues

Business Line Field in Sales DashBoard Customers tab Doesn't show as MessageChoice

We have recently upgraded our system from 11.5.10.2 to R12.2.4 and we are facing issues in SalesDashboard.

Under sales Dashboard we have a Customers(Shortcut Function). When we navigate to that Page using that link then Business Line Field comes as a TextBox and no Drop down is visible to select from various options. However the same screen in 11.5.10.2 was shown as Dropdown and had correct values displayed.

Because of this we are not able to select values as valid values are not shown.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms