Endeca Not Refreshing Correctly For Cancelled Lines (Doc ID 2111836.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Endeca Integration (v5 and lower)

ACTUAL BEHAVIOR
---------------
Endeca not refreshing correctly.

Create sales order with model.option value and book. The sales order system creates
Alias for each line. When Endeca incremental refresh happens, EBS sends this Order
Information to Endeca ONT. We see this Sales Order in Endeca with Model.option and
Alias lines.

When the user cancels this Sales Order in EBS, system by default changes line status
to Cancel for Model.option lines and deletes Alias lines. When next Endeca incremental
refresh happens, Endeca only removes Model.option lines from its ETL schema and
leaves Sales order with zero amount and Alias lines.


EXPECTED BEHAVIOR
-----------------------
Result of cancel is incorrect because Sales Order is cancelled in EBS but remains in
Booked status in Endeca.

STEPS TO REPRODUCE
-------------------------
This issue can be reproduced even with a simple test case of entering a standard line
in EBS and running incremental load to move it to Endeca.  After deleting the line in
EBS and running incremental load again, the issue will be reproduced.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms