What Is The Reason Why Customer_id Can Not Be Updated In Cs_incidents_all_b Using API's ?Also From Form Customer is not Editable After Service Request is Created Why?

(Doc ID 2111918.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

What is the reason why customer_id can not be updated in cs_incidents_all_b using API's post Service Request Creation
 

Solution

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