Customer Specialist: Service Requests Extensible Attributes Data Disappearing
(Doc ID 2111923.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Customer Support - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Service Request Extensible Attribute data is disappearing upon saving.
Steps to Reproduce:
PLM attributes are deleted when the following occurs:
(R) Customer Support Specialist or Case Management
- In Update Case page, change the Request Type
- Navigate to dialog page to confirm the change of request type.
- Click 'Yes'.
- In Update Case page, change the Status or Subject of the Service Request
- Do not enter any values for the new PLM Attributes.
- Click 'Save'.
=> The data is lost.
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