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Unable To Search Service Request After Recreate Policies (Doc ID 2111954.1)

Last updated on MAY 31, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Unable to search for Service Requests after recreating security policies as per (Doc ID 1089851.1)

EXPECTED BEHAVIOR
-----------------------
Expect to be able to search sr's

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Recreate Policies as per (Doc ID 1089851.1)
2. Search for any Service Request



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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