Special Characters Are Found In Field Service Task Summary Report In German Language (Doc ID 2112460.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

 ACTUAL BEHAVIOR
 Special characters are available in Field Service Task Summary Report in German language
 
 ==============
 Serviceanfrage: 6175842
 
 Adresse: Br??nner Strasse 68/1210
 Wien/??STERREICH
 
 Aufgabennummer: 6399130
 Adresse: Br??nner Strasse 68 1210 Wien ??STERREICH
 ==================
 
 EXPECTED BEHAVIOR
 -----------------------
 Expect that the special characters should not be displayed.
 
 STEPS
 -----------------------
 1. Loging to Oracle WFS
 2. Select a task and click 'Action' -> Task Report.
 3. The PDF report that is generated has the Customer address displayed with Special characters.
 
How the get the special characters removed.

Solution

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