UPK: 12.1.0.2 User Not Recognized When Connecting To Knowledge Center (Doc ID 2112700.1)

Last updated on MARCH 02, 2016

Applies to:

User Productivity Kit - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Upgraded Usage Tracking 3.6.1 to 12.1.0.2.

When connecting to Knowledge Center (http://servername/KCenter) the following error message occurs:

The current user does not exist in Knowledge Center and cannot be added.
Please see your Knowledge Center system administrator.

Cause

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