Unexpected Error ORA-06502: PL/SQL: numeric or value in QA Check Check Covered Level Overlap (Doc ID 2112876.1)

Last updated on DECEMBER 26, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, QA Related

QA check process failing with unexpected error for 'Check Covered Level Overlap'

ERROR
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ORA-06502: PL/SQL: numeric or value error: character string buffer too small


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Logon to Oracle eBs -- Select 'Service Contracts Manager'
1) Query the contract
2) Go-to-Action Menu --> Check QA
3) OR Run the concurrent Program 'Contracts QA Report'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot check QA and activate the contract

Cause

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