Chargeback Due Date Is Defaulting Based On Claim Creation Date Or Receipt Date (Doc ID 2112967.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

For chargeback settlements, Payment term is coming as immediate and due date is calculated based on claim / receipt creation date

example: 15th jan 2016 receipt and claim got created
Claim settled as chargeback on 1st March 2016.

We are finding chargeback due date as 15th Jan 2016 -- which is in past and by default all chargeback settlements will become past due.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms