Duplicate Emails Displayed in Email Center Supervisor Queue (Doc ID 2114135.1)

Last updated on MARCH 31, 2016

Applies to:

Oracle Email Center - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Emails Accounts appears to be duplicated under the Supervisor tab for Email Center Supervisor

The emails  in the queue appears to be duplicated as well. Email Center supervisor summary email  accounts section doesn't match with the home section email accounts

EXPECTED BEHAVIOR
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Email Accounts and  emails in the queue should not be  duplicated. They must appear only once

Email Center Supervisor should be able to view all email accounts in the summary tab

STEPS
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The issue can be reproduced at will with the following steps:

Email Center Supervisor--> Supervisor tab


Cause

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