Duplicate Emails Displayed In Email Center Supervisor Queue (Doc ID 2114135.1)

Last updated on MARCH 22, 2019

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Emails Accounts appears to be duplicated under the Supervisor tab for Email Center Supervisor

The emails  in the queue appears to be duplicated as well. Email Center supervisor summary email  accounts section doesn't match with the home section email accounts

EXPECTED BEHAVIOR
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Email Accounts and  emails in the queue should not be  duplicated. They must appear only once

Email Center Supervisor should be able to view all email accounts in the summary tab

STEPS
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The issue can be reproduced at will with the following steps:

Email Center Supervisor--> Supervisor tab

Changes

Cause

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