DATAFIX: An Error Occurred in the QA Process While Trying to Retrieve the Contract's Original Status (Doc ID 211430.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.5 to 11.5.10 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 14-NOV-2013***


Symptoms

When running the "Check QA" process to put a contract that was "opened for update" from "QA Hold" back to (usually) "Active" status you get the following error.

Error: An error occurred in the QA process while trying to retrieve the contract's original status. Please contact your support representative.

There are no errors displayed on the QA check page, however the contract remains on QA Hold even though it appears to pass QA check.

Changes

The contract was opened for update and the attempt to run Check QA fails to restore the contract to Active status.

Cause

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