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Renewal Details Are Not Being Honored When the Service Contract is Created From Order Management (Doc ID 2114538.1)

Last updated on MARCH 13, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

The user is setting the renewal parameter 'Approval' to "Not Required" on the Contract Details form in Order Management, However, the Service Contract is created with no value in the Renewal Approval field.

Steps
1. Enter a Sales Order with following details:
    1. Product Item A
    1.1 Service Item A1 - enter Service Contract Details - Check the box "Apply All" and New, enter Renewal Parameters: Evergreen, Approval "Not Required".
    1.2 Service Item A2
Fulfill the Order and import the contract into Service Contracts.
Open the Service Contract and go to the Renewals tab, the Approval drop down is blank, expect it to be "Not Required".

Cause

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In this Document
Symptoms
Cause
Solution
References


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