Renewal Details Are Not Honored When The Order Is Created From Order Management (Doc ID 2114538.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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The user is setting the renewal parameter 'Approval' to "Not Required" on the Contract Details form in Order Management, However, the Service Contract is created with no value in the Renewal Approval field.

EXPECTED BEHAVIOR
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Expect the Approval renewal parameter to be carried over to the service contract.

STEPS
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The issue can be reproduced at will with the following steps:
Enter order with following details
1. Product Item A
1.1 Service Item A1 - enter Service Contract Details - Check the box "Apply All" and New, enter Renewal Parameters: Evergreen, Approval "Not Required".
1.2 Service Item A2
Fulfill the order and import contract into SC
Open the Service Contract and go to the Renewals tab, the Approval flag is blank, we expect it to be "Not Required".

Cause

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