Oracle EBS Mobile Application Keeps Looping to Log in Page (Doc ID 2114817.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP6 and later
Information in this document applies to any platform.
login

Symptoms

On : 12.2.4 version, Mobile Applications

ACTUAL BEHAVIOR
---------------
Oracle EBS Mobile Application - Person Directory, cannot log into App.
Once user name and password is captured goes in a loop and goes back to sign in screen.

EXPECTED BEHAVIOR
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It is expected the user will see their information or be able to locate co-workers information

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Implement Mobile Person Directory
2. Employee Logs in
3. App returns to the log in screen without displaying any data.


Cause

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