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Oracle EBS Mobile Application Keeps Looping to Log in Page (Doc ID 2114817.1)

Last updated on OCTOBER 05, 2021

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP6 and later
Information in this document applies to any platform.
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Symptoms

On : 12.2.4 version, Mobile Applications

ACTUAL BEHAVIOR
---------------
Oracle EBS Mobile Application - Person Directory, cannot log into App.
Once user name and password is captured goes in a loop and goes back to sign in screen.

EXPECTED BEHAVIOR
-----------------------
It is expected the user will see their information or be able to locate co-workers information

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Implement Mobile Person Directory
2. Employee Logs in
3. App returns to the log in screen without displaying any data.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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