MFS MP Labor Debrief Line Not Synchronizing To Oracle Server (Doc ID 2115561.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When syncing the MFS MP(Mobile Field Service Multiplatform) app, labor debrief lines are not syncing to the Oracle server.

EXPECTED BEHAVIOR
Expect that labor debrief lines should sync successfully and display in Oracle for appropriate task and labor debrief.

STEPS
1. Install the latest version of MFS MP App from Google PlayStore or Apple AppStore and then Sync.
2. Open an existing task.
3. Click on Labor Debrief.
4. Enter a new labor debrief line. Select start time, end time, duration, labor item and UOM.
5. Save the labor line.
6. Exit the task.
7. Return to the Home screen in MFS MP app.
8. Select the Sync button to Synchronize with the server.
9. Log into Oracle Forms
10. R) Mobile Administrator responsibility. -> Run the 'Processes Uploaded Mobile Data' Concurrent program.
12. R) Field Service Manager -> Service Requests -> Find Service Request form, Query that SR number and click on the task tab.
13. Select the appropriate task and note that the actual start time and end time have been updated to the values entered in MFS MP app.
14. Click on the Debrief button at the bottom of the page.
15. Review the debrief lines. Note that recently entered labor line is not present.

Cause

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