UPK: Error "Problem Retrieving Data Not Found' When Clicking on the Player in Knowledge Center (Doc ID 2115638.1)

Last updated on MARCH 11, 2016

Applies to:

User Productivity Kit - Version 11.1.0.2 and later
Information in this document applies to any platform.

Symptoms

ENVIRONMENT
--------------------------
UPK 11.1.0.
Production environment


ERROR
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Error "problem retrieving data not found'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open UPK Developer
2. Publish a title to Knowledge Center
3. Log into Knowledge Center
4. Click on the Player link
5. Click on the Module
6. Error "problem retrieving data not found'



Cause

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