Internal Sales Order Change Order Notifications Are Not Coming To Users (Doc ID 2115928.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

ACTUAL BEHAVIOR
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Find that notifications on Internal Sales order changes are not being sent.

EXPECTED BEHAVIOR
-----------------------
Expected behavior is that notifications on Internal Sales order changes are sent.

STEPS
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The issue can be reproduced at will with the following steps:
1. Update an internal order
2. Expect a notification will be triggered
3. Notification is not sent/received

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see or receive notification of change to internal sales orders.

Cause

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