TeleService - Performance Issue in Contact Center Notes When Query By Customer Account
Last updated on MARCH 08, 2017
Applies to:Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.
We are experiencing performance issue with Contact center Notes when you query by Customer Account in Upgraded instance.
(N) Customer Management > Contact Center
- Enter Account Number into the Acct Num field and press Enter
- Press Notes tab
=> It takes about 20 – 30 minutes.
What is Working:
It may work fine in Release 12.0.x.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms