TeleService - Performance Issue in Contact Center Notes When Query By Customer Account (Doc ID 2116257.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

We are experiencing performance issue with Contact center Notes when you query by Customer Account in Upgraded instance.

Steps:

(R) Service
(N) Customer Management >  Contact Center

 - Enter Account Number into the Acct Num field and press Enter
 - Press Notes tab

  => It takes about 20 – 30 minutes.

What is Working:

It may work fine in Release 12.0.x.

Cause

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