TeleService - Performance Issue in Contact Center Notes When Query By Customer Account
(Doc ID 2116257.1)
Last updated on MARCH 08, 2017
Applies to:Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.
We are experiencing performance issue with Contact center Notes when you query by Customer Account in Upgraded instance.
(N) Customer Management > Contact Center
- Enter Account Number into the Acct Num field and press Enter
- Press Notes tab
=> It takes about 20 – 30 minutes.
What is Working:
It may work fine in Release 12.0.x.
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In this Document
|This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.|